Privacy Policy

Update Time: 2024/9/1

Effective Time:2024/9/1-2029/9/1

We intend to make service better for everyone at our website, we collect and use information about you, our

• customers who shop at our website
• visitors to our websites, or anyone contacting us

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know.

Our basic principles

• Your information belongs to you

We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

• We protect your information from others

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

• We will respond to privacy-related questions we receive.

What information we collect about you and why

We collect personal information when you sign up for our website, when you use our platform, or when you otherwise provide us information. We may also use third party service providers to help us to provide other service to you. In general, we need this information for you to be able to use our platform.

• To provide you with the use of our platform and other related services (e.g., to confirm your identity, to contact you about issues with the platform), or to comply with legal requirements, or to prevent fraudulent use of our services, you provide us about you and your business, such as your name, business type, province and city, full address, business license, social credit code, taxpayer identification number, legal representative name.

Why we process your information

We generally process your information when we need to do so to fulfill a contractual obligation, or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service), including:

• make enquiries and trades
• preventing risk and fraud
• answering questions or providing other types of support
• providing and improving our products and services
• providing reporting and analytics
• testing out features or additional services
• assisting with marketing, advertising, or other communications

We only process personal information for above-mentioned situations after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information. In general, we will keep your information for 5 years.

We may process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where your data is sourced and it already comes with consent or where we are required by law to ask for your consent in the context of some of our sales and marketing activities. At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.

Your rights over your information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use our website, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents.

If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.

Where we send your information

We are a Chinese company to operate our business, we may send your personal information outside of your state, province, or country, including transmission to servers deployed by our service providers in China or Singapore. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.

While we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order).

When and why we share your information with others

We use service providers to help us provide services to you. These services will be expressly provided to you based on your confirmation or consent. 

Outside of these service providers, we will only share your information if we are legally required to do so (for example, if we receive a legally binding court order or subpoena).

If you have questions about how we share your personal information, you should contact us.

How we protect your information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.

You can find more information about our security measures at our website.

How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy.

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact us, or email us at the address below.

Name: Shenzhen Wingspeed International Logistics Co., Ltd.

Email address: [email protected]